Terms of Service

Effective Date: March 1, 2026 Last Updated: March 1, 2026

Draft Notice: This document is a working draft. It is provided for informational purposes and does not constitute legal advice. We recommend consulting with a licensed attorney before finalizing any terms of service agreement.

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1. Acceptance of Terms

By accessing our website at integralbusinessintelligence.com or engaging Integral Business Intelligence ("Integral BI," "we," "us," or "our") for any service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our website or services.

These Terms apply to all visitors, users, and clients of Integral Business Intelligence.

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2. Description of Services

Integral Business Intelligence provides AI systems integration services to small and medium-sized businesses, including but not limited to:

• Consulting and strategy: AI readiness assessments, roadmap development, and implementation planning.
• Software integrations: Custom workflow automation, private Retrieval-Augmented Generation (RAG) systems, AI agents, and application development.
• Hardware solutions: Local AI inference servers and the Interchange™ AI Gateway appliance.
• Professional services: On-site deployment, staff training, and technical support.
• Digital products: Licensed software applications distributed through authorized channels (e.g., Microsoft Store).

Specific terms for individual engagements are governed by separate service agreements, statements of work, or purchase orders, which supplement these Terms.

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3. Use of the Website

3.1 Permitted Use

You may use our website for lawful purposes related to learning about and engaging our services. You agree not to:

• Use the site in any way that violates applicable local, state, federal, or international law.
• Transmit unsolicited commercial communications (spam).
• Attempt to gain unauthorized access to any portion of the site or its underlying infrastructure.
• Engage in scraping, data mining, or automated querying without written permission.
• Use our AI assistant (omnibar) to generate content that is harmful, deceptive, or violates third-party rights.

3.2 AI Assistant

Our website features an AI assistant powered by locally-hosted large language models. Use of this feature is subject to the following:

• Conversations may be logged for quality assurance and to improve the assistant.
• The assistant is for informational purposes only and does not constitute professional legal, financial, or medical advice.
• Do not submit confidential or sensitive personal information through the public chat interface.

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4. Intellectual Property

4.1 Our Content

All content on this website — including text, graphics, logos, product names, software, and the Interchange™ trademark — is the property of Integral Business Intelligence or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction or use is prohibited.

4.2 Client Work Product

Unless otherwise agreed in a written service agreement, work product developed specifically for a client pursuant to a paid engagement will be assigned to the client upon receipt of full payment. Integral BI retains the right to use general methodologies, frameworks, and know-how developed during the engagement.

4.3 Open Source

Portions of our software stack incorporate open-source components. Where required by applicable licenses, attributions and license terms are maintained and available upon request.

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5. Payments

Where applicable, payments for services or products are due as specified in your service agreement, invoice, or at the point of sale. Hardware sales are subject to separate purchase terms. Refund eligibility depends on the nature of the product or service and will be specified at the time of engagement. Our online payment portal is powered by Stripe.

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6. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

AI-generated content produced by our systems (including the website's chat assistant) may contain inaccuracies. Always verify outputs with appropriate professionals before acting on them.

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7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INTEGRAL BUSINESS INTELLIGENCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO US IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, our liability will be limited to the fullest extent permitted by law.

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8. Indemnification

You agree to indemnify and hold harmless Integral Business Intelligence, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of your use of our services or website, your violation of these Terms, or your violation of any third-party rights.

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9. Third-Party Links and Services

Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the content, policies, or practices of any third-party service. Engagement with third-party sites is at your own risk.

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10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms shall be resolved in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of such courts.

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11. Changes to These Terms

We reserve the right to modify these Terms at any time. When we do, we will update the "Last Updated" date above. Continued use of the website or our services after changes are posted constitutes acceptance of the revised Terms.

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12. Contact

Integral Business Intelligence Email: [email protected]